Refund Policy

1. Current Purchases Status

Coin purchases are available through Telegram Stars. No direct card checkout is currently offered on-site.

2. General Refund Principles

The following guidelines govern our billing operations:

• Consumable Credits: Used generation credits are generally not refundable.
• Missing Purchases: If coins do not appear after a completed Telegram Stars purchase, contact support so we can investigate.
• Discrepancies: Duplicate, failed, or non-credited purchases may be reviewed by support.
• Platform Limitations: Refund availability may depend on Telegram Stars/platform rules and the status of the credits.
• Contact Timeline: Contact support as soon as possible, ideally within 14 days, with your account email and purchase details.

3. Billing Support

For assistance with coin purchases via Telegram Stars, please reach out to our support team.

4. Chargeback Prevention & Inquiries

If you experience billing issues or do not recognize a charge, please contact us at [email protected] before initiating a dispute or chargeback with your bank. Filing an unauthorized chargeback may result in permanent closure of your account.